Styler is back online. The hub, apps and online booking have been working normally since 08:58.
From about 07:30 this morning, Styler was unavailable because of an incident at Google Cloud, our hosting provider, which affected several services in its London region. We switched our system to its standby copy in an unaffected Google region, and that has restored service. Google's incident is still ongoing, so we're keeping a eye on things.
Your existing bookings and data are safe. Bookings or changes attempted between 07:30 and 09:00 may not have gone through, so please check your diary. Ask customers to book again if needed.
We're very sorry for the disruption to your morning. If anything doesn't look right, please contact our support team.
Posted Oct 20, 2026 - 09:10 BST
Update
Since around 07:30 BST this morning, the Styler hub, apps and online booking have been unavailable. The cause is an incident at Google Cloud, our hosting provider, which is affecting several services in its UK region.
Bookings made before the outage are safe. Bookings or changes attempted during it may not have gone through, so please check your diary once service is back.
We're working to restore service as quickly as we can and will post another update by 10:00. We're very sorry for the disruption to your morning.
Posted Oct 20, 2026 - 08:51 BST
Identified
We are currently experiencing a major outage due to an ongoing incident at Google Cloud. We're very sorry for the inconvenience.
Posted Oct 20, 2026 - 08:00 BST
Investigating
We are currently investigating this issue.
Posted Oct 20, 2026 - 07:42 BST
This incident affected: Servers/Services (API, Notification/Reminders, Payment Gateway), Web Apps (Help Centre, Hub, Booking Widget), and Mobile Apps (Business App, Hub App).